** BONUS OFFER - Taxes & shipping not included. Designs for cards will either be your own submitted design, or your choice of our pre-designed options. Offer may be substituted for 50% off the business card design fee on a new custom business card order.
We will not re-create someone else's logo for you. Not only is it unethical, but it is a waste of our pixel perfect talent. Any existing logos that you link to or upload will be used solely for reference on color and design style requested.
During the design process, concepts will be shared in mockup form only. Upon client's final design approval, all purchased concepts will be made available to download and all rights to the design(s) will be released. Revisions are minor edits made to a current design. Concepts are different designs for the current project. Each additional revision and concept may increase project turnaround time. Turnaround time will begin once the invoice has been paid in full, upon delivery of design guidelines from the client, and once the project has been scheduled. The turnaround may be subject to change based on specific project needs.
Spiderfly Studios bears no responsibility for the directed use of client supplied graphics, media (audio and/or video). We reserve the right to refuse any design project which may be considered unethical, such as re-creating someone else's work which is protected by copyright.
Any requested revisions or changes after client approval may result in additional invoicing.
Customer supplied graphics for use on print products will be treated "as-is". It is recommended to use only HD graphics in vector format.
Spiderfly Studios does not print any products directly. As all of our printed product listings are on-demand, they will not be printed until payment has been processed. Once the artwork and/or mockups are approved by the customer, the items are sent to print and are no longer eligible for a partial refund. Exceptions to this policy will fall within the return policy of the printer used, which varies by product. If you have any questions or concerns regarding this policy, please do not hesitate to contact us for clarification.
Unless otherwise specified, Spiderfly Studios will receive all printed orders for a final quality assurance check before being delivered to the customer. Should we find an error with the printed product, we will notify you of the issue and contact the printer for a rush re-print. Should an order be directly delivered by the printer and an error is found, we request that you send us an HD photo of each issue found within 48 hours of delivery. Spiderfly Studios will contact the printer and diligently negotiate a resolution.
Unless otherwise stated or requested, all products will be shipped via USPS complete with tracking and insurance. Spiderfly Studios bears no liability for lost, stolen, or damaged shipments. Claims for missing or damaged shipments are to be made directly to the USPS or other carrier used. Shipments outside of the United States may be requested via custom quote requests. Costs for international shipping will vary based on destination.